Find Open-Source Alternatives
Discover powerful open-source replacements for popular commercial software. Save on costs, gain transparency, and join a community of developers.
Discover powerful open-source replacements for popular commercial software. Save on costs, gain transparency, and join a community of developers.
Compare community-driven replacements for Hiver in customer support & helpdesk workflows. We curate active, self-hostable options with transparent licensing so you can evaluate the right fit quickly.
Run on infrastructure you control
Recent commits in the last 6 months
MIT, Apache, and similar licenses
Counts reflect projects currently indexed as alternatives to Hiver.
These projects match the most common migration paths for teams replacing Hiver.
Why teams pick it
Organizations with Ruby on Rails expertise seeking self-hosted support platforms
Why teams pick it
Organizations with strict data privacy or compliance requirements
Modern helpdesk platform combining ticketing, knowledgebase, and community forums
Why teams choose it
Watch for
Requires Ruby 2.4+ and Rails 4.2.x stack, limiting hosting flexibility
Migration highlight
Multi-Language SaaS Support
Deploy knowledgebase articles in 19 languages with SEO optimization, reducing ticket volume through self-service while maintaining brand consistency across global markets.
Free self-hosted help desk and shared inbox alternative
Sustainable, community‑driven ticketing system for modern support teams
Simple, self‑hosted ticketing system for organized support
Simple, beautiful ticket system for every support team
Why teams choose it
Open-source customer support platform with omnichannel inbox and AI
Full-featured messaging platform for marketing, support, and sales
Self-hosted customer support desk in a single binary
Experience Operating System unifying marketing, sales, operations, and support
Customizable Symfony‑based helpdesk platform for seamless customer support
Self-hosted ticketing system with markdown notes and Docker deployment
Unified web‑based helpdesk for email, chat, phone, social
Open-source ticket management for streamlined customer support
Web-based IT service management platform with CMDB and helpdesk
Teams replacing Hiver in customer support & helpdesk workflows typically weigh self-hosting needs, integration coverage, and licensing obligations.
Tip: shortlist one hosted and one self-hosted option so stakeholders can compare trade-offs before migrating away from Hiver.
Why teams choose it
Watch for
Requires self-hosting infrastructure and maintenance expertise
Migration highlight
Startup Customer Support
Launch a professional help desk with unlimited agents and tickets, avoiding recurring SaaS costs as the team scales
Why teams choose it
Watch for
Perl‑based stack may limit developer pool
Migration highlight
Customer Support Portal
Provides a centralized system for handling external customer inquiries, SLA tracking, and multi‑channel communication.
Why teams choose it
Watch for
Requires familiarity with Node.js and MongoDB administration
Migration highlight
Internal IT support desk
Team resolves employee hardware and software issues, centralizing requests and reducing response time.
Watch for
Limited built‑in advanced analytics
Migration highlight
Customer inquiry portal
Customers submit tickets through a web form; staff resolve issues within the dashboard, improving response times.
Why teams choose it
Watch for
Self-hosting requires infrastructure management and technical expertise
Migration highlight
E-commerce Omnichannel Support
Shopify stores manage customer inquiries from Instagram, WhatsApp, email, and live chat in one inbox, with order details visible during conversations.
Why teams choose it
Watch for
Requires Ruby 2.6+, PostgreSQL 10+, and Redis infrastructure to self-host
Migration highlight
Consolidated Customer Support
Replace multiple tools with unified chat, help center, and ticket routing to reduce agent context-switching and improve response times
Why teams choose it
Watch for
Requires PostgreSQL database and infrastructure management
Migration highlight
Multi-Department Support Operations
Separate shared inboxes for sales, technical support, and billing with custom permissions ensure teams access only relevant conversations while maintaining unified customer history.
Why teams choose it
Watch for
Self-hosted deployment requires infrastructure management and technical expertise
Migration highlight
Unified Customer Support Hub
Deploy Frontline plugin to consolidate omnichannel conversations, tickets, and tasks, replacing Zendesk and Intercom with self-hosted alternative
Why teams choose it
Watch for
Requires PHP 8.1 and at least 4 GB RAM, limiting low‑resource hosts
Migration highlight
Integrate email inboxes into ticket workflow
All incoming emails are automatically turned into tickets, enabling agents to respond from a unified interface.
Why teams choose it
Watch for
Requires own server resources and maintenance
Migration highlight
Internal IT support desk
Track employee requests, attach screenshots, and maintain a searchable history of issues.
Why teams choose it
Watch for
Self‑hosting requires system‑administration expertise
Migration highlight
Unified Customer Inbox
Agents handle email, chat, phone, and social tickets from a single dashboard, reducing response times.
Why teams choose it
Watch for
Requires Frappe Framework familiarity for advanced customization
Migration highlight
SaaS Customer Support
Reduce response times with auto-assignment rules and canned responses while tracking SLA compliance across support tiers
Why teams choose it
Watch for
Web-based architecture may require careful server resource planning
Migration highlight
Enterprise Asset and Configuration Management
Maintain a centralized CMDB tracking all IT assets, dependencies, and relationships with automated consistency audits ensuring data accuracy across the infrastructure.