ChatBot
AI chatbot builder to automate customer support and lead capture across channels
Open-Source Projects
Discover top open-source software, updated regularly with real-world adoption signals.
Discover top open-source software, updated regularly with real-world adoption signals.
Open-source customer support platform with omnichannel inbox and AI
Self-hosted customer support platform centralizing live chat, email, social media, and messaging apps into one unified inbox with AI-powered automation.
Chatwoot is a self-hosted customer support platform built as an open-source alternative to Intercom, Zendesk, and Salesforce Service Cloud. Designed for businesses that need full control over customer data while delivering exceptional support experiences, Chatwoot consolidates conversations from live chat, email, Facebook, Instagram, Twitter, WhatsApp, Telegram, Line, and SMS into a single powerful inbox.
Captain, Chatwoot's AI agent, automates routine queries and reduces agent workload, letting teams focus on complex issues. Built-in collaboration tools—private notes, @mentions, labels, canned responses, and auto-assignment—streamline workflows. The platform supports multi-lingual conversations, custom views, business hours, and agent capacity management for scaling support operations.
A built-in Help Center Portal enables self-service through FAQs and guides, reducing repetitive tickets. Chatwoot integrates with Slack, Dialogflow, Shopify, Linear, and Google Translate, while comprehensive reports (CSAT, agent performance, conversation analytics) provide operational visibility. Deploy on Heroku, DigitalOcean Kubernetes, or your own infrastructure with full data sovereignty.
When teams consider Chatwoot, these hosted platforms usually appear on the same shortlist.
Looking for a hosted option? These are the services engineering teams benchmark against before choosing open source.
E-commerce Omnichannel Support
Shopify stores manage customer inquiries from Instagram, WhatsApp, email, and live chat in one inbox, with order details visible during conversations.
AI-Powered First Response
Captain AI handles common questions about pricing, hours, and policies automatically, reducing ticket volume by resolving routine queries instantly.
Self-Service Knowledge Base
Help Center Portal publishes FAQs and guides, enabling customers to find answers independently and deflecting repetitive support requests.
Multi-Team Support Operations
Auto-assignment routes conversations by availability, custom views organize inboxes by priority, and CSAT reports track team performance across departments.
Chatwoot supports live chat widgets, email, Facebook, Instagram, Twitter, WhatsApp, Telegram, Line, and SMS, all managed from a unified inbox.
Yes, Chatwoot offers one-click deployment to Heroku and DigitalOcean Kubernetes. You can also use the hosted version at chatwoot.com for fully managed service.
Captain automates responses to common queries, handles routine questions, and reduces agent workload so teams can focus on complex conversations requiring human expertise.
Chatwoot integrates with Slack, Dialogflow for chatbots, Shopify for order management, Linear for ticketing, Google Translate for real-time translation, and supports custom dashboard apps.
Yes, Chatwoot includes multi-lingual support for serving customers in multiple languages and integrates with Google Translate for real-time message translation.
Project at a glance
ActiveLast synced 4 days ago
