Crisp
Customer messaging platform with live chat, shared inbox, knowledge base, and AI chatbot
OpenSupports
Simple, beautiful ticket system for every support team
OpenSupports delivers a clean, self‑hosted ticketing web app that lets customers submit queries and staff manage them via an intuitive interface, with optional hosted service and API access.
Overview
Highlights
Clean, responsive UI for both customers and staff
Self‑hosted or fully managed cloud option
Full API for integration with existing tools
Free, GPL‑3.0 licensed with community contributions
Pros
- Easy to install and configure
- Beautiful design improves user experience
- Flexible deployment (self‑hosted or hosted)
- Active community and regular updates
Considerations
- Limited built‑in advanced analytics
- Requires own infrastructure for self‑hosted
- Customization may need programming knowledge
- No official mobile app
Managed products teams compare with
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Fit guide
Great for
- Small to medium businesses needing a straightforward helpdesk
- Teams that prefer self‑hosting for data control
- Developers looking to extend a ticket system via API
- Organizations wanting a free, GPL‑licensed solution
Not ideal when
- Enterprises requiring deep analytics out‑of‑the‑box
- Companies without technical staff to manage self‑hosting
- Businesses needing native mobile apps
- Teams that need multi‑language support beyond what's provided
How teams use it
Customer inquiry portal
Customers submit tickets through a web form; staff resolve issues within the dashboard, improving response times.
Internal IT support
Employees report technical problems; the IT team tracks, prioritizes, and closes tickets, centralizing support workflow.
SaaS onboarding assistance
New users raise setup questions; support staff guide them through onboarding, reducing churn.
CRM integration via API
Tickets are synced to a CRM system, providing a unified view of customer interactions across platforms.
Tech snapshot
JavaScript48%
PHP26%
Ruby11%
HTML10%
SCSS5%
Makefile1%
Frequently asked questions
Is OpenSupports free to use?
Yes, it is released under the GPL‑3.0 license and can be used at no cost.
Can I self‑host OpenSupports?
Absolutely. You can install it on your own servers using the provided installation guide.
Is there a hosted version available?
Yes, the project creators offer a hosted service with official support for those who prefer not to manage infrastructure.
What database does OpenSupports require?
It uses MySQL as the primary database backend.
Which programming languages power OpenSupports?
The application is built mainly with PHP and JavaScript.
Project at a glance
Dormant- Stars
- 1,021
- Watchers
- 1,021
- Forks
- 385
LicenseGPL-3.0
Repo age8 years old
Last commit2 years ago
Primary languageJavaScript
Last synced yesterday