UVdesk

Customizable Symfony‑based helpdesk platform for seamless customer support

UVdesk Community provides a self‑hosted, Symfony‑powered helpdesk with unlimited agents, multilingual support, email ticketing, automation workflows, and extensible modules, deployable via Docker, Composer, or AWS AMI.

Overview

Highlights

Symfony‑based core framework with extensible API

Extension framework for third‑party integrations

Automation bundle for workflows and prepared responses

Mailbox component that converts emails into tickets

Pros

Highly customizable via Symfony and Backbone.js
Unlimited agents, groups, and tickets
Multilingual support out of the box
Docker and AWS AMI deployment options

Considerations

Requires PHP 8.1 and at least 4 GB RAM, limiting low‑resource hosts
Initial setup may be complex for non‑developers
No built‑in hosted SaaS offering
Documentation is spread across multiple sites

Managed products teams compare with

When teams consider UVdesk, these hosted platforms usually appear on the same shortlist.

Crisp

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Freshdesk

Customer support software for tickets, chat, and automation

Help Scout

Customer support platform with shared inbox, knowledge base, and live chat

Looking for a hosted option? These are the services engineering teams benchmark against before choosing open source.

Fit guide

Great for

SMBs and enterprises needing a self‑hosted ticketing system
Developers wanting to extend a helpdesk with custom modules
Organizations with multilingual support requirements
Teams that prefer full control over data and deployment

Not ideal when

Users seeking a turnkey cloud‑only solution
Environments lacking PHP 8.1 or required extensions
Teams without technical resources for installation
Projects that need a lightweight, single‑file helpdesk

How teams use it

Integrate email inboxes into ticket workflow

All incoming emails are automatically turned into tickets, enabling agents to respond from a unified interface.

Automate common support responses

Prepared responses and workflow rules reduce handling time for repetitive queries.

Deploy on AWS for scalable production

Launch via pre‑configured AMI, achieving rapid, secure, and scalable cloud deployment.

Customize branding and knowledge base

Tailor the support portal with custom logos, colors, and a searchable FAQ to match corporate identity.

Tech snapshot

CSS55%

PHP18%

JavaScript16%

Twig10%

Dockerfile1%

Shell1%

Frequently asked questions

What server requirements are needed?

Ubuntu 16.04+ or Windows 7+, Apache 2 or NGINX, 4 GB RAM, PHP 8.1, MySQL 5.7.23+, Composer 2+, and PHP IMAP & Mailparse extensions.

How can I install UVdesk?

Use Composer (`composer create-project uvdesk/community-skeleton …`) or download the zip archive, then run the web installer or CLI configuration command.

Is there a cloud deployment option?

Yes, a pre‑configured Amazon Machine Image is available on AWS Marketplace for one‑click launch.

Can I extend functionality?

The Extension Framework lets you add third‑party packages or develop custom modules that integrate with the core APIs.

Where is the documentation?

Official docs are hosted at docs.uvdesk.com, with additional guides in the repository’s README and community forums.

Project at a glance

Active

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Stars: 16,876
Watchers: 16,876
Forks: 546

LicenseOSL-3.0

Repo age7 years old

Last commit2 months ago

Primary languageCSS

Last synced 4 days ago

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