Crisp
Customer messaging platform with live chat, shared inbox, knowledge base, and AI chatbot
UVdesk
Customizable Symfony‑based helpdesk platform for seamless customer support
UVdesk Community provides a self‑hosted, Symfony‑powered helpdesk with unlimited agents, multilingual support, email ticketing, automation workflows, and extensible modules, deployable via Docker, Composer, or AWS AMI.
Overview
Highlights
Symfony‑based core framework with extensible API
Extension framework for third‑party integrations
Automation bundle for workflows and prepared responses
Mailbox component that converts emails into tickets
Pros
- Highly customizable via Symfony and Backbone.js
- Unlimited agents, groups, and tickets
- Multilingual support out of the box
- Docker and AWS AMI deployment options
Considerations
- Requires PHP 8.1 and at least 4 GB RAM, limiting low‑resource hosts
- Initial setup may be complex for non‑developers
- No built‑in hosted SaaS offering
- Documentation is spread across multiple sites
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Fit guide
Great for
- SMBs and enterprises needing a self‑hosted ticketing system
- Developers wanting to extend a helpdesk with custom modules
- Organizations with multilingual support requirements
- Teams that prefer full control over data and deployment
Not ideal when
- Users seeking a turnkey cloud‑only solution
- Environments lacking PHP 8.1 or required extensions
- Teams without technical resources for installation
- Projects that need a lightweight, single‑file helpdesk
How teams use it
Integrate email inboxes into ticket workflow
All incoming emails are automatically turned into tickets, enabling agents to respond from a unified interface.
Automate common support responses
Prepared responses and workflow rules reduce handling time for repetitive queries.
Deploy on AWS for scalable production
Launch via pre‑configured AMI, achieving rapid, secure, and scalable cloud deployment.
Customize branding and knowledge base
Tailor the support portal with custom logos, colors, and a searchable FAQ to match corporate identity.
Tech snapshot
CSS55%
PHP18%
JavaScript16%
Twig10%
Dockerfile1%
Shell1%
Frequently asked questions
What server requirements are needed?
Ubuntu 16.04+ or Windows 7+, Apache 2 or NGINX, 4 GB RAM, PHP 8.1, MySQL 5.7.23+, Composer 2+, and PHP IMAP & Mailparse extensions.
How can I install UVdesk?
Use Composer (`composer create-project uvdesk/community-skeleton …`) or download the zip archive, then run the web installer or CLI configuration command.
Is there a cloud deployment option?
Yes, a pre‑configured Amazon Machine Image is available on AWS Marketplace for one‑click launch.
Can I extend functionality?
The Extension Framework lets you add third‑party packages or develop custom modules that integrate with the core APIs.
Where is the documentation?
Official docs are hosted at docs.uvdesk.com, with additional guides in the repository’s README and community forums.
Project at a glance
Stable- Stars
- 17,270
- Watchers
- 17,270
- Forks
- 556
LicenseOSL-3.0
Repo age7 years old
Last commit4 months ago
Primary languageCSS
Last synced 3 hours ago