
Crisp
Customer messaging platform with live chat, shared inbox, knowledge base, and AI chatbot
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Customizable Symfony‑based helpdesk platform for seamless customer support
UVdesk Community provides a self‑hosted, Symfony‑powered helpdesk with unlimited agents, multilingual support, email ticketing, automation workflows, and extensible modules, deployable via Docker, Composer, or AWS AMI.

When teams consider UVdesk, these hosted platforms usually appear on the same shortlist.
Looking for a hosted option? These are the services engineering teams benchmark against before choosing open source.
Integrate email inboxes into ticket workflow
All incoming emails are automatically turned into tickets, enabling agents to respond from a unified interface.
Automate common support responses
Prepared responses and workflow rules reduce handling time for repetitive queries.
Deploy on AWS for scalable production
Launch via pre‑configured AMI, achieving rapid, secure, and scalable cloud deployment.
Customize branding and knowledge base
Tailor the support portal with custom logos, colors, and a searchable FAQ to match corporate identity.
Ubuntu 16.04+ or Windows 7+, Apache 2 or NGINX, 4 GB RAM, PHP 8.1, MySQL 5.7.23+, Composer 2+, and PHP IMAP & Mailparse extensions.
Use Composer (`composer create-project uvdesk/community-skeleton …`) or download the zip archive, then run the web installer or CLI configuration command.
Yes, a pre‑configured Amazon Machine Image is available on AWS Marketplace for one‑click launch.
The Extension Framework lets you add third‑party packages or develop custom modules that integrate with the core APIs.
Official docs are hosted at docs.uvdesk.com, with additional guides in the repository’s README and community forums.
Project at a glance
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