Crisp
Customer messaging platform with live chat, shared inbox, knowledge base, and AI chatbot
Erxes
Experience Operating System unifying marketing, sales, operations, and support
Self-hosted, plugin-based experience management platform that replaces HubSpot, Zendesk, Linear, and Wix. Unify customer-facing teams, operations, and content in one customizable system.
Overview
What is erxes?
erxes (pronounced 'erk-sis') is a secure, self-hosted experience management infrastructure designed for SaaS providers, digital marketing agencies, and developers who need complete control over their business operations. The platform unifies marketing, sales, operations, and support into a single Experience Operating System (XOS).
Architecture & Capabilities
Built on a plugin-based architecture, erxes delivers unlimited customization through its Core modules—Contacts, Products, Segments, Automation, and Documents—extended by marketplace plugins. Choose from Frontline for omnichannel customer conversations, Operation for project and task management, Sales for lead capture and conversion, and specialized plugins for content publishing, accounting, tours, property management, team collaboration, and financial services.
Privacy & Control
erxes retains complete control over sensitive company data with no third-party monitoring. The self-hosted deployment model ensures data sovereignty while the plugin ecosystem lets you build tailored experiences across all business channels. Whether replacing multiple SaaS tools or building custom workflows, erxes provides the infrastructure to create unique experiences that scale with your business.
Highlights
Plugin-based architecture with Core modules for contacts, products, segments, automation, and documents
Self-hosted deployment with complete data privacy and no third-party monitoring
Omnichannel customer engagement through Frontline plugin (conversations, tickets, tasks)
Marketplace of specialized plugins for sales, operations, content, accounting, and industry-specific workflows
Pros
- Replaces multiple SaaS tools (HubSpot, Zendesk, Linear, Wix) with unified platform
- Unlimited customization through plugin architecture meets specific business needs
- Self-hosted model ensures complete data sovereignty and privacy control
- Core modules included with all installations provide immediate business value
Considerations
- Self-hosted deployment requires infrastructure management and technical expertise
- Some advanced plugins (Content, Accounting, Finance) require Enterprise Edition license
- Smaller ecosystem compared to established SaaS alternatives may limit integrations
- Initial setup complexity higher than cloud-based SaaS solutions
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Fit guide
Great for
- SaaS providers and digital agencies building custom client experiences
- Organizations requiring data sovereignty and privacy compliance
- Companies consolidating multiple tools into unified experience platform
- Teams needing deep customization beyond standard SaaS limitations
Not ideal when
- Teams without technical resources for self-hosted infrastructure management
- Organizations preferring fully managed cloud SaaS with minimal setup
- Small businesses seeking plug-and-play solutions without customization needs
- Projects requiring immediate deployment without infrastructure planning
How teams use it
Unified Customer Support Hub
Deploy Frontline plugin to consolidate omnichannel conversations, tickets, and tasks, replacing Zendesk and Intercom with self-hosted alternative
Marketing Agency Client Portal
Combine Sales, Content, and Operation plugins to deliver lead capture, project management, and content publishing for multiple clients in one platform
Enterprise Data Sovereignty
Self-host complete CRM, helpdesk, and operations infrastructure to maintain regulatory compliance and eliminate third-party data access
Industry-Specific Workflow Platform
Leverage Property or Tour plugins with Core automation to build tailored real estate or hospitality management systems
Tech snapshot
TypeScript98%
JavaScript1%
HTML1%
CSS1%
Dockerfile1%
Shell1%
Frequently asked questions
What does erxes replace?
erxes can replace HubSpot (marketing/sales), Zendesk (support), Linear (project management), Wix (content), and Intercom (customer messaging) through its plugin ecosystem, consolidating multiple SaaS subscriptions into one self-hosted platform.
Is erxes completely free?
The Core platform and several plugins are source available and free to self-host. Some advanced plugins (Content, Accounting, Finance, Team, Property, Tour) require an Enterprise Edition license.
What are the Core modules included with erxes?
Every erxes installation includes five Core modules: Contacts, Products, Segments, Automation, and Documents. These work with all plugins from the marketplace.
Do I need technical expertise to run erxes?
Yes. erxes is self-hosted, requiring infrastructure setup, deployment, and ongoing maintenance. Review the installation requirements documentation to assess technical needs before deploying.
How does the plugin architecture work?
After installing erxes Core, you select plugins from the marketplace based on your needs—Frontline for support, Sales for lead generation, Operation for project management, etc. Each plugin extends Core functionality with specialized features.
Project at a glance
Active- Stars
- 3,887
- Watchers
- 3,887
- Forks
- 1,224
Repo age9 years old
Last commit2 days ago
Self-hostingSupported
Primary languageTypeScript
Last synced yesterday