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Customer messaging platform with live chat, shared inbox, knowledge base, and AI chatbot
Open-Source Projects
Discover top open-source software, updated regularly with real-world adoption signals.
Discover top open-source software, updated regularly with real-world adoption signals.
Modern helpdesk platform combining ticketing, knowledgebase, and community forums
Ruby on Rails helpdesk solution integrating multichannel ticketing, searchable knowledgebase, and community forums. MIT-licensed open-core platform with mobile-friendly design and 19-language support.
Helpy is a Ruby on Rails helpdesk platform that unifies support ticketing, knowledgebase management, and community forums into a single solution. Designed for teams seeking an open-core alternative to proprietary support software, Helpy handles inbound email from providers like Sendgrid and Mailgun, delivers SEO-optimized help articles, and enables public community discussions—all under the MIT license.
The platform ships with multichannel ticketing, full-text search, mobile-responsive interfaces, and an embeddable JavaScript widget. Teams can customize themes and colors to match brand identity while maintaining 19 built-in language translations for global audiences. GDPR compliance features include user anonymization and deletion workflows.
Helpy deploys via Docker, DigitalOcean one-click marketplace images, or traditional server installations running Postgres and Ruby 2.4+. A Pro version adds triggers, real-time UI updates, advanced reporting, custom views, and an AI chatbot for autonomous tier-one support. The open-source core remains fully hackable and resellable, making it suitable for agencies, SaaS providers, and enterprises requiring on-premise control.
When teams consider Helpy, these hosted platforms usually appear on the same shortlist.
Looking for a hosted option? These are the services engineering teams benchmark against before choosing open source.
Multi-Language SaaS Support
Deploy knowledgebase articles in 19 languages with SEO optimization, reducing ticket volume through self-service while maintaining brand consistency across global markets.
Community-Driven Product Forums
Enable customers and agents to collaboratively answer questions in public forums with voting, building a searchable knowledge repository and reducing agent workload.
White-Label Agency Resale
Customize themes, branding, and features under MIT license to resell hosted helpdesk solutions to multiple clients from a single codebase.
GDPR-Compliant Ticketing
Process right-to-be-forgotten requests by anonymizing or deleting user data and ticket history, ensuring regulatory compliance for EU customers.
Helpy is released under the MIT license, allowing full customization, modification, and even resale of the open-source core.
Helpy integrates with email providers like Sendgrid, Mandrill, and Mailgun to import support emails as tickets and maintain threaded conversations.
The open-source core includes ticketing, knowledgebase, forums, and widgets. Pro adds triggers, real-time UI, advanced reporting, custom views, and an AI chatbot.
Yes, Helpy includes 19 language translations and supports multilingual knowledgebase articles, allowing teams to serve global audiences from one installation.
Helpy requires Ruby 2.4+, Rails 4.2.x, Postgres, and a server like Unicorn or Puma. Docker and DigitalOcean marketplace images simplify deployment.
Project at a glance
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