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Trudesk

Simple, self‑hosted ticketing system for organized support

Customer Support & Helpdesk

Trudesk Community Edition provides an easy‑to‑use, self‑hosted help desk built on Node.js and MongoDB, supporting Docker, cloud VMs, or even a Raspberry Pi for streamlined issue tracking.

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Overview

Overview

Trudesk Community Edition is a self‑hosted help‑desk solution designed for teams that want full control over their support workflow. Built on a Node.js runtime with MongoDB for storage, it offers a familiar JavaScript stack that can be extended or customized to match internal processes.

Deployment flexibility

The application runs on any environment that supports Node.js 16+ and MongoDB 5.0+, including cloud VMs, Docker containers, bare‑metal servers, or low‑power devices such as a Raspberry Pi. A one‑liner installer for Ubuntu 20.04 simplifies initial setup, while Dockerfiles enable reproducible builds.

Core capabilities

Users can create, assign, and track tickets through customizable workflows, attach files, and comment in real time. Optional Elasticsearch integration adds full‑text search across tickets and attachments. Comprehensive documentation and an active community help teams get up and running quickly. It also supports role‑based permissions for secure access.

Highlights

Ticket creation, assignment, and real‑time tracking
Customizable workflows with file attachments and comments
Optional Elasticsearch for full‑text ticket search
Docker support and one‑click Ubuntu installer

Pros

  • Self‑hosted gives full data ownership and privacy
  • Lightweight Node.js stack aligns with JavaScript teams
  • Flexible deployment: cloud, Docker, bare‑metal, Raspberry Pi
  • Active community and detailed documentation

Considerations

  • Requires familiarity with Node.js and MongoDB administration
  • Elasticsearch adds optional complexity for advanced search
  • No built‑in SaaS uptime guarantees; you manage hosting
  • Feature set may be less extensive than commercial alternatives

Managed products teams compare with

When teams consider Trudesk, these hosted platforms usually appear on the same shortlist.

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Looking for a hosted option? These are the services engineering teams benchmark against before choosing open source.

Fit guide

Great for

  • Small to medium teams needing an on‑premise ticketing tool
  • Organizations that prefer a JavaScript/Node.js technology stack
  • Deployments where low cost and high customizability matter
  • Edge or IoT environments such as Raspberry Pi installations

Not ideal when

  • Teams without sysadmin resources to maintain servers
  • Enterprises requiring out‑of‑the‑box AI or advanced analytics
  • Businesses that need guaranteed SLA from a hosted provider
  • Users seeking a turnkey cloud‑only help desk solution

How teams use it

Internal IT support desk

Team resolves employee hardware and software issues, centralizing requests and reducing response time.

Customer support for SaaS product

Support agents manage client tickets, track SLA compliance, and maintain a searchable knowledge base.

Field service on Raspberry Pi

Technicians capture tickets offline, sync to central server when connectivity returns, ensuring continuous service logging.

Project task board

Project managers convert tickets into tasks, assign owners, and monitor progress within the same interface.

Tech snapshot

JavaScript87%
CSS4%
SCSS4%
Handlebars3%
Sass2%
HTML1%

Tags

casestrudesknodejsissuessupportticketing-systemjavascripthelpdeskmongodbticketsticket-management

Frequently asked questions

What are the minimum system requirements?

Node.js 16 or newer, MongoDB 5.0+, and optional Elasticsearch 8 for enhanced search.

Can Trudesk be run in Docker?

Yes, official Dockerfiles are provided, allowing containerized deployment on any host that supports Docker.

Is there a cloud‑hosted version?

A commercial cloud‑hosted offering called Trudesk Cloud is available at Trudesk.io, but the Community Edition is self‑hosted.

How is data stored and backed up?

All ticket data resides in MongoDB; standard MongoDB backup strategies apply.

Project at a glance

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Repo age11 years old
Last commit2 weeks ago
Primary languageJavaScript

Last synced 13 hours ago