Crisp
Customer messaging platform with live chat, shared inbox, knowledge base, and AI chatbot
Open-Source Projects
Discover top open-source software, updated regularly with real-world adoption signals.
Discover top open-source software, updated regularly with real-world adoption signals.
Simple, self‑hosted ticketing system for organized support
Trudesk Community Edition provides an easy‑to‑use, self‑hosted help desk built on Node.js and MongoDB, supporting Docker, cloud VMs, or even a Raspberry Pi for streamlined issue tracking.
Trudesk Community Edition is a self‑hosted help‑desk solution designed for teams that want full control over their support workflow. Built on a Node.js runtime with MongoDB for storage, it offers a familiar JavaScript stack that can be extended or customized to match internal processes.
The application runs on any environment that supports Node.js 16+ and MongoDB 5.0+, including cloud VMs, Docker containers, bare‑metal servers, or low‑power devices such as a Raspberry Pi. A one‑liner installer for Ubuntu 20.04 simplifies initial setup, while Dockerfiles enable reproducible builds.
Users can create, assign, and track tickets through customizable workflows, attach files, and comment in real time. Optional Elasticsearch integration adds full‑text search across tickets and attachments. Comprehensive documentation and an active community help teams get up and running quickly. It also supports role‑based permissions for secure access.
When teams consider Trudesk, these hosted platforms usually appear on the same shortlist.
Looking for a hosted option? These are the services engineering teams benchmark against before choosing open source.
Internal IT support desk
Team resolves employee hardware and software issues, centralizing requests and reducing response time.
Customer support for SaaS product
Support agents manage client tickets, track SLA compliance, and maintain a searchable knowledge base.
Field service on Raspberry Pi
Technicians capture tickets offline, sync to central server when connectivity returns, ensuring continuous service logging.
Project task board
Project managers convert tickets into tasks, assign owners, and monitor progress within the same interface.
Node.js 16 or newer, MongoDB 5.0+, and optional Elasticsearch 8 for enhanced search.
Yes, official Dockerfiles are provided, allowing containerized deployment on any host that supports Docker.
A commercial cloud‑hosted offering called Trudesk Cloud is available at Trudesk.io, but the Community Edition is self‑hosted.
All ticket data resides in MongoDB; standard MongoDB backup strategies apply.
Project at a glance
ActiveLast synced 4 days ago
