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Customer messaging platform with live chat, shared inbox, knowledge base, and AI chatbot
Open-Source Projects
Discover top open-source software, updated regularly with real-world adoption signals.
Discover top open-source software, updated regularly with real-world adoption signals.
Open-source ticket management for streamlined customer support
100% open-source helpdesk software with dual portals, customizable SLAs, auto-assignment rules, knowledge base, and canned responses for efficient customer service.
Frappe Helpdesk is a 100% open-source ticket management solution designed to streamline customer support operations. Built on the Frappe Framework with a Vue-based frontend, it delivers a clean, modern interface that addresses the limitations of legacy support modules.
The platform features dual portals for agents and customers, simplifying issue submission and resolution workflows. Customizable SLAs enable teams to track and meet response time commitments, while intelligent assignment rules automatically route tickets based on priority, issue type, or workload distribution. The integrated knowledge base empowers customers to self-serve, reducing ticket volume, and canned responses ensure consistent, rapid communication for common queries.
Teams can deploy via managed hosting on Frappe Cloud for turnkey operation, or self-host using the provided easy-install script that provisions a production environment in approximately five minutes. Docker and local development setups support customization and extension. Compatible with Frappe Framework version-15 and above, Frappe Helpdesk serves organizations seeking a customizable, modern alternative to proprietary helpdesk platforms.
When teams consider Frappe Helpdesk, these hosted platforms usually appear on the same shortlist.
Looking for a hosted option? These are the services engineering teams benchmark against before choosing open source.
SaaS Customer Support
Reduce response times with auto-assignment rules and canned responses while tracking SLA compliance across support tiers
Internal IT Helpdesk
Streamline employee issue resolution with knowledge base self-service and automated ticket routing by department or priority
E-commerce Order Support
Manage customer inquiries efficiently with dual portals and integrate seamlessly with existing Frappe-based systems
Product Feedback Management
Centralize user-reported issues and feature requests with customizable workflows and agent collaboration tools
Frappe Helpdesk is licensed under AGPL-3.0, making it 100% open-source with full access to source code for modification and distribution.
Yes, via Frappe Cloud managed hosting which handles installation, upgrades, and maintenance. Self-hosting requires familiarity with Docker or Linux server administration.
The main branch requires Frappe Framework version-15, while the develop branch tracks the latest Frappe development branch.
Using the easy-install script, a production-ready instance deploys in approximately 5 minutes with Docker and basic server configuration.
Yes, Frappe Helpdesk is built on the Frappe Framework and designed to integrate seamlessly with ERPNext and other Frappe ecosystem applications.
Project at a glance
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