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Open-Source Projects
Discover top open-source software, updated regularly with real-world adoption signals.
Discover top open-source software, updated regularly with real-world adoption signals.
Web-based IT service management platform with CMDB and helpdesk
Complete ITIL-compliant IT operations portal featuring a customizable CMDB, helpdesk system, incident management, and document management with extensive extensibility through add-ons and web services.
iTop (IT Operations Portal) is a comprehensive web-based IT service management platform designed for organizations seeking to streamline their IT operations with ITIL best practices. Built for IT teams, service desk managers, and infrastructure administrators, iTop delivers enterprise-grade capabilities in a fully customizable package.
At its foundation, iTop provides a configurable Configuration Management Database (CMDB) that serves as the single source of truth for IT assets and relationships. The integrated helpdesk and incident management system enables efficient ticket handling, while service and contract management features support formal IT service delivery. Change management workflows, configurable SLA tracking, and graphical impact analysis round out the operational toolkit.
iTop's architecture supports extensive customization through a rich ecosystem of add-ons available via iTop Hub. Mass import tools and CSV data loading accelerate initial deployment and ongoing data management. Built-in data synchronization capabilities enable federation across multiple sources, while consistency audits maintain data quality. Web services APIs facilitate integration with existing IT infrastructure, making iTop adaptable to diverse organizational requirements.
When teams consider iTop, these hosted platforms usually appear on the same shortlist.
Looking for a hosted option? These are the services engineering teams benchmark against before choosing open source.
Enterprise Asset and Configuration Management
Maintain a centralized CMDB tracking all IT assets, dependencies, and relationships with automated consistency audits ensuring data accuracy across the infrastructure.
Multi-Team Service Desk Operations
Route and manage incidents, service requests, and changes across departments with configurable SLAs, automated escalations, and comprehensive ticket lifecycle tracking.
IT Service Provider Contract Management
Track service contracts, customer agreements, and SLA commitments while linking them to specific configuration items and support tickets for complete service visibility.
Change Impact Assessment and Planning
Visualize dependencies between configuration items using graphical impact analysis before implementing changes, reducing unplanned outages and service disruptions.
iTop implements ITIL (Information Technology Infrastructure Library) best practices including incident management, change management, service level management, and configuration management processes aligned with industry standards.
The CMDB is fully configurable, allowing you to define custom object classes, attributes, relationships, and workflows. You can model your specific IT environment and extend the data model through add-ons.
Yes, iTop provides web services APIs for integration and includes data synchronization capabilities for federating information from multiple sources. The extension ecosystem offers additional integration options.
CSV import tools enable bulk loading of configuration items, users, tickets, and other data. This accelerates initial deployment, supports regular data updates, and facilitates migration from legacy systems.
Extensions are available through iTop Hub, the official marketplace offering both community-contributed and commercial add-ons that extend functionality for specific use cases and integrations.
Project at a glance
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