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Customer messaging platform with live chat, shared inbox, knowledge base, and AI chatbot
Open-Source Projects
Discover top open-source software, updated regularly with real-world adoption signals.
Discover top open-source software, updated regularly with real-world adoption signals.
Self-hosted customer support desk in a single binary
Modern, self-hosted helpdesk platform with shared inboxes, automation, SLA management, and AI assistance. Deploy as a single binary or Docker container.
Libredesk is a self-hosted customer support platform designed for teams seeking full control over their helpdesk infrastructure. Built for businesses that value data sovereignty and deployment flexibility, it delivers enterprise-grade support features without vendor lock-in.
The platform centers on multi-shared inboxes with granular role-based permissions, enabling teams to manage conversations across departments. Smart automation eliminates repetitive workflows through auto-tagging, routing, and assignment based on custom conditions. Track service quality with CSAT surveys and enforce accountability through SLA management with breach notifications.
Operational efficiency comes from macros for templated responses, custom attributes for contacts and conversations, and a command bar (CTRL+K) for rapid actions. AI-Assist rewrites responses for tone and professionalism, while webhooks enable real-time integrations with external systems. Activity logs provide complete audit trails.
Shipped as a single binary or Docker image, Libredesk requires only PostgreSQL. Installation takes minutes via Docker Compose or direct binary execution. The backend runs on Go with a Vue 3 frontend using Shadcn components. Licensed under AGPL-3.0, it supports self-hosting with straightforward upgrade paths.
When teams consider Libredesk, these hosted platforms usually appear on the same shortlist.
Looking for a hosted option? These are the services engineering teams benchmark against before choosing open source.
Multi-Department Support Operations
Separate shared inboxes for sales, technical support, and billing with custom permissions ensure teams access only relevant conversations while maintaining unified customer history.
SLA-Driven Enterprise Support
Automated SLA tracking with breach alerts and auto-assignment based on agent capacity ensures response time commitments are met consistently across high-volume ticket queues.
Regulated Industry Compliance
Self-hosted deployment with activity logs and audit trails satisfies data residency requirements for healthcare, finance, or government organizations unable to use cloud helpdesks.
Workflow Automation at Scale
Smart automation rules automatically tag, route, and assign incoming conversations based on keywords, custom attributes, or contact properties, eliminating manual triage for repetitive requests.
Libredesk requires a PostgreSQL database and runs as either a single binary or Docker container. Installation is supported via Docker Compose or direct binary execution on Linux, macOS, or Windows.
Download the binary, configure PostgreSQL connection details in config.toml, run the install command to set up the database schema, set the system user password, and start the application. The binary includes both backend and frontend.
Yes, Libredesk supports webhooks for real-time HTTP notifications on conversation and message events, enabling integration with CRMs, analytics platforms, or custom workflows.
You can freely use and modify Libredesk for internal purposes. If you distribute modified versions or offer it as a network service, you must make your source code available under AGPL-3.0.
Run the binary with the --upgrade flag to apply database migrations. Upgrades are idempotent and safe to run multiple times without side effects.
Project at a glance
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