Best Customer Messaging & Live Chat Tools

Explore leading tools in the Customer Messaging & Live Chat category, including open-source options and SaaS products. Compare features, use cases, and find the best fit for your workflow.

4 open-source projects · 3 SaaS products

Top open-source Customer Messaging & Live Chat

These projects are active, self-hostable choices for knowledge management teams evaluating alternatives to SaaS tools.

Chatwoot logo

Chatwoot

Open-source customer support platform with omnichannel inbox and AI

Stars
26,185
License
Unknown
Last commit
3 days ago
RubyActive
Chaskiq logo

Chaskiq

Full-featured messaging platform for marketing, support, and sales

Stars
3,451
License
Unknown
Last commit
2 months ago
TypeScriptActive
Bytedesk logo

Bytedesk

AI‑powered omnichannel chat platform for teams and support

Stars
329
License
AGPL-3.0
Last commit
7 days ago
HTMLActive
Most starred project
26,185★

Open-source customer support platform with omnichannel inbox and AI

Recently updated
3 days ago

Self-hosted customer support platform centralizing live chat, email, social media, and messaging apps into one unified inbox with AI-powered automation.

Dominant language
Ruby • 1 project

Expect a strong Ruby presence among maintained projects.

Popular SaaS Platforms to Replace

Understand the commercial incumbents teams migrate from and how many open-source alternatives exist for each product.

ChatBot logo

ChatBot

AI chatbot builder to automate customer support and lead capture across channels

Customer Messaging & Live Chat
Alternatives tracked
4 alternatives
Front logo

Front

Shared inbox for team email, chat, and SMS

Customer Messaging & Live Chat
Alternatives tracked
4 alternatives
LiveChat logo

LiveChat

Customer messaging and live chat software

Customer Messaging & Live Chat
Alternatives tracked
4 alternatives
Most compared product
4 open-source alternatives

ChatBot lets teams design conversational flows with a visual builder and deploy bots on websites and messaging channels. It supports FAQs, handoff to live chat, templates, and integrations to answer questions, qualify leads, and collect data 24/7.

Leading hosted platforms

Frequently replaced when teams want private deployments and lower TCO.

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