ChatBot
AI chatbot builder to automate customer support and lead capture across channels
Open-Source Projects
Discover top open-source software, updated regularly with real-world adoption signals.
Discover top open-source software, updated regularly with real-world adoption signals.
AI‑powered omnichannel chat platform for teams and support
A unified solution delivering AI‑enhanced live chat, ticketing, knowledge base, voice and video support across multiple channels, with team collaboration tools.
When teams consider Bytedesk, these hosted platforms usually appear on the same shortlist.
Looking for a hosted option? These are the services engineering teams benchmark against before choosing open source.
Customer support center
Agents handle web, social, and phone inquiries from a single dashboard, with AI‑suggested replies and automated ticket creation.
Internal team collaboration
Employees use TeamIM for role‑based chat, file sharing, and project workflows, reducing reliance on separate messaging tools.
AI‑augmented knowledge base
Customers query the RAG‑enabled AI agent, receiving answers drawn from internal docs and FAQs, lowering ticket volume.
Video product demos
Support reps launch high‑definition WebRTC video calls with screen sharing to guide users through complex setups.
Bytedesk can be launched via Docker Compose, Baota scripts, or direct source compilation; Kubernetes manifests are also provided in the deploy folder.
RESTful APIs and SDKs are offered for Java, JavaScript/TypeScript, Python, Flutter, iOS, Android, and other platforms.
The Business Source License prohibits selling or hosting Bytedesk as a commercial service without permission, so SaaS resale is not allowed.
It connects to LLM backends such as Ollama, DeepSeek, or ZhipuAI, supports retrieval‑augmented generation from the knowledge base, and can invoke functions via tool calling.
The core repository is released under AGPL‑3.0, with additional BSL‑1.1 terms that restrict resale and hosting as a service.
Project at a glance
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