ChatBot
AI chatbot builder to automate customer support and lead capture across channels
Open-Source Projects
Discover top open-source software, updated regularly with real-world adoption signals.
Discover top open-source software, updated regularly with real-world adoption signals.
Self-hosted live chat for secure customer support
Papercups delivers a self‑hosted live chat and ticketing system, supporting email, SMS, Slack, Mattermost, and embeddable widgets for web, React, React Native, and Flutter.
Papercups targets companies that need full control over customer conversation data—especially those with privacy, security, or GDPR concerns. It serves startups and enterprises looking for an on‑premise alternative to commercial platforms like Zendesk or Intercom, and developers comfortable with Elixir, Docker, or Heroku deployments.
The platform offers a real‑time chat widget that can be embedded via HTML, React, React Native, or Flutter. Agents can reply from email, SMS (via Twilio), Slack, or Mattermost, and manage conversations with assignment, prioritization, and team invites. Built on Elixir/Phoenix, it provides fault‑tolerant, low‑latency updates and supports markdown and emoji in messages.
Papercups can be launched with a one‑click Heroku deploy, run locally via Docker, or hosted on any server that supports Elixir. A hosted SaaS version is also available at app.papercups.io, and full documentation and a demo page guide users through setup and customization.
When teams consider Papercups, these hosted platforms usually appear on the same shortlist.
Looking for a hosted option? These are the services engineering teams benchmark against before choosing open source.
Web‑based SaaS customer support
Provide real‑time chat and ticketing directly on the product website.
SMS help desk
Receive and reply to Twilio‑forwarded SMS messages from the same dashboard.
Internal support via Slack
Forward website chats to a Slack channel for quick agent response.
In‑app mobile assistance
Embed the Flutter widget to enable chat support inside a mobile application.
Yes, a hosted SaaS version is available at app.papercups.io.
Yes, you can deploy via Docker, Heroku, or any server that runs Elixir.
The widget works as a plain HTML snippet and has dedicated components for React, React Native, and Flutter.
Since it can be self‑hosted, you retain full control over all conversation data, enabling GDPR‑compliant storage.
Only critical bug fixes and pull requests will be merged; no major new features are planned.
Project at a glance
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