Chatwoot
Best for self-hosting
Why teams pick it
Self-hosted deployment with full control over customer data
Open-source alternatives to LiveChat
Compare community-driven replacements for LiveChat in customer messaging & live chat workflows. We curate active, self-hostable options with transparent licensing so you can evaluate the right fit quickly.
LiveChat
LiveChat® is a customer service software for websites, enabling real-time communication, sales engagement, support automation, chatbot integration, analytics, and over 200 integrations for sales and support teams.Read more
Key stats
- 4Alternatives
- 3Support self-hosting
Run on infrastructure you control
- 3Active development
Recent commits in the last 6 months
- 1Permissive licenses
MIT, Apache, and similar licenses
Counts reflect projects currently indexed as alternatives to LiveChat.
Start with these picks
These projects match the most common migration paths for teams replacing LiveChat.
Chaskiq
Privacy-first alternative
Why teams pick it
Self-hosted deployment keeps customer data under your control
All open-source alternatives
Bytedesk
AI‑powered omnichannel chat platform for teams and support
Active developmentFast to deployIntegration-friendlyHTML
Why teams choose it
- Omnichannel routing with AI‑driven suggestions
- Integrated ticketing with SLA tracking and analytics
- AI agents supporting RAG, function calling, and multiple LLM backends
Watch for
BSL license restricts resale as a hosted service
Migration highlight
Customer support center
Agents handle web, social, and phone inquiries from a single dashboard, with AI‑suggested replies and automated ticket creation.
Chatwoot
Open-source customer support platform with omnichannel inbox and AI
Self-host friendlyActive developmentPrivacy-firstRuby
Why teams choose it
- Omnichannel inbox unifying live chat, email, WhatsApp, social media, and SMS
- Captain AI agent automates responses and handles common queries
- Built-in Help Center Portal for self-service FAQs and knowledge base
Watch for
Self-hosting requires infrastructure management and technical expertise
Migration highlight
E-commerce Omnichannel Support
Shopify stores manage customer inquiries from Instagram, WhatsApp, email, and live chat in one inbox, with order details visible during conversations.
Chaskiq
Full-featured messaging platform for marketing, support, and sales
Self-host friendlyActive developmentPrivacy-firstTypeScript
Why teams choose it
- Embeddable web messenger with video calls, rich media, and third-party app integrations
- Customer segmentation, mailing campaigns, and triggerable conversational bots
- Multilingual help center with custom domain support and article management
Watch for
Requires Ruby 2.6+, PostgreSQL 10+, and Redis infrastructure to self-host
Migration highlight
Consolidated Customer Support
Replace multiple tools with unified chat, help center, and ticket routing to reduce agent context-switching and improve response times
Papercups
Self-hosted live chat for secure customer support
Self-host friendlyPermissive licensePrivacy-firstElixir
Why teams choose it
- Self‑hosted with GDPR‑compliant data control
- Multi‑channel support: email, SMS, Slack, Mattermost
- Embeddable widget for web, React, React Native, Flutter
Watch for
Maintenance mode limits new feature development
Migration highlight
Web‑based SaaS customer support
Provide real‑time chat and ticketing directly on the product website.
Choosing a customer messaging & live chat alternative
Teams replacing LiveChat in customer messaging & live chat workflows typically weigh self-hosting needs, integration coverage, and licensing obligations.
- 3 projects let you self-host and keep customer data on infrastructure you control.
- 3 options are actively maintained with recent commits.
Tip: shortlist one hosted and one self-hosted option so stakeholders can compare trade-offs before migrating away from LiveChat.